Privacy Policy

Torqpoint Tools respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.torqpointtools.com.au or make a purchase. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Who We Are

Torqpoint Tools is the data controller responsible for your personal information. Our contact details are:
Address: 2 Gibson Avenue, Padstow NSW 2211, Australia
Email: info@torqpointtools.com.au
Phone: 0457 214 438
ABN: 23 259 256 272

2. What Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us for support. The types of personal information we may collect include:

• Contact and Identity Data: Full name, email address, phone number, billing and shipping address.
• Transaction Data: Order history, payment method details (processed securely by third-party gateways), and products purchased.
• Technical and Usage Data: IP address, browser type, device information, and browsing behaviour on our site collected via cookies and similar technologies.
• Communication Data: Records of correspondence when you contact us.

3. How We Collect Your Information

We collect personal information through:

• Direct interactions: When you create an account, place an order, or contact us directly.
• Automated technologies: As you navigate our site, we use cookies, pixels, and analytics tools to collect Technical and Usage Data. For more details, see our Cookie Policy section below.
• Third parties: We may receive information from service providers like Shopify, payment processors, and shipping carriers who assist in fulfilling your orders.

4. Why We Collect and How We Use Your Information

We collect and use your personal information for the following business and commercial purposes:

• To Process and Fulfill Orders: Including managing payments, shipping products, and providing order confirmations and updates.
• To Provide Customer Support: Responding to your inquiries, troubleshooting problems, and handling returns or warranty claims.
• To Send Marketing and Promotional Communications: With your consent, we may send you emails about new products, special offers, and our Hand Tool Guides blog. You can unsubscribe at any time using the link in our emails.
• To Improve Our Website and Services: Analysing site traffic and user behaviour to enhance the customer experience, diagnose technical issues, and prevent fraud.
• To Comply with Legal Obligations: Such as tax reporting, fraud prevention, and responding to lawful requests from regulatory authorities.

5. Disclosure of Your Personal Information

We do not sell or rent your personal information to third parties. However, we share your data with trusted service providers who assist us in operating our store and fulfilling your orders. These include:

• Shopify Inc.: Our e-commerce platform provider. Data is processed in accordance with Shopify’s privacy policy.
• Payment Processors: Including Shop Pay, PayPal, Apple Pay, and credit card gateways, to securely process your payments.
• Shipping Carriers: Australia Post and other courier services to deliver your products.
• Marketing and Analytics Tools: Including Google Analytics and Meta Pixel to understand site usage and measure advertising effectiveness.
• Professional Advisors: Such as lawyers, accountants, and insurers as reasonably necessary.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Data Transfers

Some of our third-party service providers are located overseas (including in the United States and Canada). By providing us with your personal information, you acknowledge that your data may be transferred, stored, or processed outside of Australia. We take reasonable steps to ensure that any overseas recipient handles your personal information in a manner consistent with the Australian Privacy Principles.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like pixels and tags) to recognise your browser, remember your preferences, and provide a personalised shopping experience. The types of cookies we use include:

• Essential Cookies: Required for the website to function (e.g., keeping items in your cart).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and measure campaign performance (e.g., Meta Pixel).

Most web browsers allow you to control cookies through their settings. You can also opt out of interest-based advertising through the Your Online Choices website.

8. Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal information from accidental loss, unauthorised access, alteration, or disclosure. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations (e.g., tax and accounting requirements). When your data is no longer required, we will securely delete or anonymise it.

10. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any information you believe is inaccurate or incomplete.
• Complaint: Lodge a complaint with us if you believe we have breached the APPs.

To exercise any of these rights, please contact our Privacy Officer using the details in Section 1. We will respond to your request within a reasonable timeframe.

11. Direct Marketing and Opt-Out

Where you have consented to receive marketing communications from us, we may send you promotional emails. You can withdraw your consent and opt out of receiving these communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email; or
• Contacting us directly at info@torqpointtools.com.au.

12. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page, and we will note the effective date below.

14. Complaints and Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint about how we have handled your personal information, please contact us at:

Email: info@torqpointtools.com.au
Phone: 0457 214 438
Post: Privacy Officer, Torqpoint Tools, 2 Gibson Avenue, Padstow NSW 2211

We will investigate your complaint and respond in writing within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This Privacy Policy was last updated on [21-04-2026].